OEM parts, accessories, chemicals and consumables are items produced by the Original Equipment Manufacturer. The OEM item is guaranteed to fit & function perfectly with your equipment and maintain the manufacturer’s warranty. Find out more about why OEM parts are the best solution for your business.

We are proud to have been chosen as the official UK Master Distribution Partner for many leading catering equipment brands. Find out more about our exclusive manufacturer partnerships and the benefits they provide.

You can register for a free online account here. If your business provides service, maintenance, installation and / or repairs for commercial catering equipment, you may qualify for a Trade Account. Find out more and apply for a Trade Account here.

For next working day delivery, we process all orders received by telephone before 5.30pm and online at www.partstown.co.uk up until 7pm Mon – Fri for FedEx and DPD carriage methods. Please note that special instructions and part-shipments are not available on any orders placed after 5.30pm due to orders being automatically released for picking. On Saturdays, orders received before 12.30pm by telephone, email or online will be processed for despatch on the following Monday.

Our standard procedure is to not part-ship orders. If your order contains one or more items that are not currently in-stock, your order will be shipped once all items become available. Please refer to the estimated lead time(s) displayed on our website. If you require a part-shipment of an order, please contact our Customer Experience team.

Our customer experience centre is open from 8.30am – 5.30pm Mon – Fri. 8.30am – 12.30pm Saturday We have extended operating times in our Distribution Centre.

All official quotes are valid for 30 days from the date of issue.

Our standard terms for payment on account are 30 days from the date of invoice.

Please see our returns policy.

We offer a broad range of flexible carriage options that vary based on your order and timing requirements. Consolidated and discounted delivery charges are available to trade customers on our standard carriage costs.

Yes, on request, we are able to deliver to locations worldwide through our logistics network and regularly despatch orders to locations in Europe, the Middle East and African destinations.

Our courier partners do not currently collect from us on Saturdays; however, we can offer a same day delivery service. Otherwise, orders placed on a Saturday or Sunday are despatched on the following Monday.

Yes, we have an on-site Trade Counter in Cannock for placing and collecting orders. Our Trade Counter is open from 8.00am – 5.00pm Mon – Fri and from 8.30am – 12.00pm on Saturdays. Please note that on Fridays the Trade Counter offers collection only.

Our dedicated Technical Training division offers manufacturer technical training courses for key equipment brands as well as commercial gas and electrical competency courses. View our full training course catalogue.

You can place orders online here on our website. Create an account to benefit from easy access to your order history and priority support. The Parts Town UK app is now transactional, so you can place orders directly through the app. Login with your Parts Town UK website account for the best experience.